Consultation sales training review: “Are you going to be a patient today?”

I learned about the key points during the consultation process, which has given me a heightened confidence in dealing with more delicate areas. I now have a better understanding of areas/words to avoid. I will enforce asking the questions: “Are you going to be a patient today!!” and “Can I take the payment now?” with immediate effect. Rod has total command of the training and kept the enthusiasm of the group. The training had an excellent format for assisting staff to improve techniques and reach their goals.

Clinic Manager, Optimax Laser Clinics, Belfast