Telephone sales training review: “Benefited from using the rapport strategy”

I learned about building rapport, asking questions, and call-backs. I was able to implement these things after my first couple of calls and when people were unsure of going ahead for treatment. I have benefited from using the rapport strategy and from  feel, felt, found, I have been able to have a bond with the customer. Rod delivered the information in a clear and concise way. He gave us the confidence in our own ability.

Telephone Patient Advisor, Optimax Laser Clinics, Newcastle