LiveseySolar presents a full-day masterclass at ESCRS 2014 at the Excel London
We delivered a full-day Masterclass called “Delivering World-Class Medical Consultations” for Surgeons, Healthcare Professionals and Hospital/Clinic Administrators at the European Society of Cataract and Refractive Surgery. This year’s meeting was held in London on Saturday the 13th of September.
Participants discovered that delivering world-class consultations is easy if they prepare to follow some simple process steps that allow them and their team to consistently deliver an excellent service that results in happy patients.
Laura Livesey on Stage
The LiveseySolar Patient Acquisition Model looks at the people in your practice and how their roles need to be designed and performed to deliver a consistent and reproducible level of customer service across everything you do.
Often practices get hung up on offering logical lines of explanation about their services, that fall on deaf ears. Because people buy with emotion and justify with logic, by following the LiveseySolar Patient Model, practices full of non-salespeople find that they can achieve, not only happy patients and consistency within the workplace but also the knowledge that they are maximising their time and revenue.
Fiona Fidgett, Project Administrator; Laura Livesey, Managing Director; and Rod Solar, Director of Client Services for LiveseySolar all shared the stage for the full day event that was very well received, with over 95% of participants reviewing it as “Excellent”.
Julien Buratto of CamoSpa in Italy said “I should have known Rod before, I would have saved a lot of time”. Getter Orusalu of KSA in Estonia said “It was really useful and good – I got so many good tips and ideas.” while Ants Haavel, MD of KSA said “This issue is needed for every practice that wants to succeed regularly. Very good stuff. Professional. Keep rocking.”