The Handling Patients on the Telephone Course
Start converting more callers into appointments
Ideal candidate
You believe that your telephone team could improve how they handle telephone enquiries to improve customer service or increase appointment conversion rates.
Challenges
People call you but your telephonists handle them inconsistently. Some of your telephone staff is excellent at what they do; others have less productive habits. Converting callers into appointments is inconsistent and you know they could convert more if they only had more knowledge, confidence, experience or skills.
Solution
You to train your telephone staff to handle patients on the telephone more effectively. ‘Handling Patients on the Telephone’ is one of the world’s first healthcare telephone training courses. We designed it specifically to teach people who are not experienced sales people to convert more callers into appointments. We’ve been delivering this healthcare telephone training courses for over a decade. Over a 10 year period, our clients have increased their conversion rates on the telephone by an average of 94%.
Watch this video about The Handling Patients on the Telephone Course
Rod Solar, Client Services Director of LiveseySolar discusses how healthcare telephone training courses can benefit your clinic.
The key benefits of the Handling Patients on the Telephone Course
The Handling Patients on the Telephone Course offers four important benefits:
Healthcare telephone training courses options
We can deliver The 5 Steps to Grow your Healthcare Business Course in three ways:
Online
- 24/7 online access
- Peer support
Flexi
- 24/7 online access
- Peer support
- Weekly webinars
Enriched (most popular)
- 24/7 online access
- Peer support
- Weekly webinars
- Live training
- Call evaluation
* Monthly prices 1/12 of annual fees paid up front | Prices are per participant license.
Healthcare Telephone Training Courses features
The Handling Patients on the Telephone Course includes:
Content
Understanding the value of telephone conversion rates
Greeting callers on the phone to establish rapport
Opening callers on the phone to discover motivations
Closing callers on the phone to gain commitment
Overcoming objections and handling cancellations
Structure
8 hours of video instruction
22 unique lessons & quizzes
3 week completion target
24/7 access
8 hours of live training (Enriched only)
Analysis of 5 calls per participant (Enriched only)
Learning aids
Downloadable workbook
Peer forum
Achievement system
Email notifications to keep you on task
Official certification
12 Weekly Q/A webinars (Flexi & Enriched)
Licenses
Extendable license (add more people as you grow)
Group license discounts
Monthly rates available
“For me, there wasn’t a choice. It was clearly Liveseysolar.”
Watch Robert Morris, Medical Director of Optegra Eye Hospitals, on why he chose LiveseySolar for Healthcare Marketing.
