Consultation sales training review: “Breaking the tension with patients”

I learned about breaking the tension with patients, making them feel welcome, how to ensure patient is always kept up to date in order to reduce resistance at the end. I will begin applying everything I have learnt from training on my first day back at work.  Rod Solar was very energetic, he gave us good exercises to keep everybody interested. I like how he acts things out instead of just talking. The training was brilliant – right to the point and was fun all the way through because we were constantly participating. For the first time I understand my job role completely and I’m confident I will perform 100% better.

Patient Adviser, Optimax Laser Clinics