Incredible Body Language Research on How Non-verbal Communication can Increase Sales Most sales people are aware of the fact that their body language can affect how other people think and feel about them. We all know that smiling and nodding are important in communication skills [...]
Are Sales Bonuses Really as Motivating as You Might Think? A client that is planning to expand their call handling team asked me about the right balance of remuneration for new starters. How much of a sales person’s package should be base, and how much [...]
The Power of Empathy This very short video from RSA does an great job of introducing the concept of empathy and how it is distinct from sympathy. In a very light and efficient manner, Brene Brown explains the 4 qualities of empathy, which are: 1. [...]
How Poor Communication Can Lead to More Errors Having good communication skills in the workplace is vital to make yourself understood and ensure that your employees are clear on the instructions that you give. Misunderstands due to poor communication can easily result in errors at [...]
Interpersonal skills are non-negotiable for anyone in a client- or patient- facing role Every year and certainly more frequently during the past recession, we see more and more businesses closing down. There are many elements that make or break a business but sales techniques are [...]
Poor Communication Reduces Staff Productivity We've previously discussed how vital communication is within an organisation and how poor communication on the part of managers and other senior staff can be the major cause of low staff morale. There are other negative effects of poor communication [...]
Good Communication Improves Employee Morale A recent survey by US staffing agency, Accountemps found that one third of HR managers cited communication issues as the main cause of staff morale issues. Communication was also the most popular solution to the problem of low morale, with [...]
Optegra Continues to Invest in 5-Star Patient Satisfaction by Re-engaging LiveseySolar for Interpersonal Skills Training We’re happy to announce that Optegra has re-commissioned LiveseySolar to provide new employees from around the country with interpersonal skills and communication skills training. Optegra, whose vision is to be [...]
People like surprises, but NOT about money! When people visit vendors in consultations, they’re not always aware that the purpose of a free consultation is to reach a commitment objective. A free consultation is usually free because there is an intention to lead the prospect [...]
Consistency is one of the most compelling principles of influence "There is no expedient to which a man will resort to avoid the real labour of thinking. - Joshua Reynolds" Building Commitment We have a concept we use in training called “The Ladder of Agreement”. The Ladder [...]
