The Important Role of Courage in Developing the Hidden Sales Leaders in Your Organisation There are sales leaders everywhere in your organisation at every level. Often you can’t see them. Many of them are bogged down by their own thinking. In "It’s Not About the [...]
Why it's critical for team member to show leadership from the beginning of every sales interaction The sales process can be compared in many ways to a guided hiking trip. In this analogy, the salesperson is the guide and therefore must show leadership from the [...]
Do You Call Your Clients Customers, Guests or Patients? Words are more than just representation of how we think. They also shape how we think. I was delivering training last week and one of the managers noticed that I used the word “guest” when describing [...]
Rod Solar reveals practice building secrets at ESCRS 2013 Practice Development Weekend We decided to get practical at the ESCRS Practice Development Weekend in Frankfurt by revealing the very best business development strategies and tactics we've learned after working to build healthcare businesses over a decade. [...]
Head Versus Heart: Why Emotion is More Powerful than Logic One of our longest-standing philosophies here at LiveseySolar is that when people are making buying decisions, emotion is more powerful than logic. This is why we take a highly emotion-centred approach when carrying out interpersonal [...]
4 Reasons Why Continuous Communication Skills Training Is Necessary While it’s clear that one-off training can have impressive results we recommend a long-term approach for the following reasons: Most training courses offer a motivational buzz and some general skills development. We recommend a process-driven approach [...]
Mystery Calling as a Means to Evaluate Interpersonal Skills Training We conduct about 500 mystery calls a month across professional services markets in the UK (and abroad) to evaluate both individual company and industry aggregate call handling ability. We specifically track how well companies are [...]
The Pros and Cons of Product or Service Knowledge Most people would agree that product/service knowledge is a good thing. Discussing a product or service with someone with limited knowledge of it can be a frustrating and unproductive experience. However, we’ve all experienced the situation [...]
Communication Skills: 9 Tips for Listening like You Care Effective and empathetic listening is one of the most important communication skills we can master to become a rockstar communicator. When people feel they are really being listened to, it makes it easier for them to [...]
How to Win Anyone over with Rockstar Communication Skills: 4 Tips for Asking Questions like You Care Regardless of where I go or who I meet, I feel relatively at ease with communication. This isn't because I have lots to say about any given subject, [...]
