How to Win Anyone over with Rockstar Communication Skills: 4 Tips to Stop Interrupting Sometimes people have problems with interrupting others. With constant interruptions, effective communication is almost impossible. When we interrupt someone, it usually means we are not listening to them properly in the [...]
Savvy customers won't tolerate poor UK customer service Poor customer service is ubiquitous in the UK. Each year the UK loses 12 Billion from poor customer service and 50% of customers take their custom elsewhere as a result of inadequate customer service. Hopefully, if your [...]
Emotional connections are essential for customer relationships Emotions are often avoided in a business setting. Most businesses are built on logic and emotions which are difficult to control and measure are often ignored or treated as an inconvenience, rather than something that can be taken [...]
Understand and leverage human motivation through two concepts: Part 2 Having discussed the Past Motivating Incident (the incident that compels prospects to take a buying action like making an enquiry) in an earlier post, I wanted to share the other side of the coin with [...]
Understand and leverage human motivation through two concepts: Part 1 I believe that good selling isn’t about convincing or persuading people to do things that they don’t want to do. Instead, good selling is about removing obstacles that are stopping people from doing the things [...]
Rhinoplasty Clinic in Guildford increase appointment conversions by 73.3% We have just concluded our 2nd training cycle with a Guildford plastic surgery clinic specialising in rhinoplasty. The focus of this training was on personal sales (consultation sales training). Problem Prior to the training the team were converting [...]
FAQ: What can I do with the information collected during the sales process? As discussed in the previous post, your staff will have been briefed during telephone sales training and personal sales training to collect a large amount of information on each client's needs and [...]
FAQ: How do telephone sales training and personal sales training work together? Both telephone sales training and personal sales training involve the understanding and application of similar concepts. Although the selling techniques are slightly different in each situation, the basic principles are the same. The [...]
Our selling model for both telephone sales training and personal sales training is based on the 3 Act process in which there is a greeting, an opening, and a closing component to every sales transaction.
This is a very legitimate question because it’s so common to see people take in information and then promptly fail to make it into a habit. It’s normal for team members to feel fired up and enthusiastic directly after training and wanting to apply what they have learned. However if these new techniques don’t become a habit, it is very easy to fall back into the old way of doing things.
