FAQ: What if I don’t get the results I was expecting?
It’s very important to us to provide a successful training programme, both in terms of the results we promise, measured as return on investment, and in meeting client sales training expectations.
FAQ: Who needs to be at sales training?
In order to make the most out of your training investment, it is necessary to understand which members of staff training will benefit most and should therefore make sure to attend the training session.
FAQ: What will my people learn at sales training
Our sales training curriculum covers a full range of techniques and processes that can be used in any sales interaction to maximise conversions and build a relationship with the prospect.
FAQ: How big does my team need to be for sales training?
We have worked with medical practices of all sizes and the answer to this question is mainly dependent on how important sales are to your business. Sales training can benefit the performance of every person within your business, whether you have one person or 100 people answering calls and visiting with prospective customers. Increased personal and team performance will always have a positive impact on your business.
FAQ: What does telephone sales training involve?
Our telephone sales training program consists of three stages and an additional element of customer service: pre-training, training Event, post-training, and customer service.
Laser eye surgery chain’s conversion rate increases by 108% (Case Study)
A UK laser eye surgery chain with clinics across the country hired us to increase their telephone sales.
FAQ: If I start sales training, do I need a database?
We work with all different sizes and types of medical practices. Some have very detailed records and run complex customer relationship management (CRM) software. Others keep only basic information and do not track leads and conversions in any great depth.
FAQ: Who needs to attend sales training?
Not all members of staff necessarily need to attend training. Some members of your team may not deal with clients at all and unless their job role is likely to change to involve customer interaction, sales training is not needed in these cases. So who needs to attend sales training?
Laser eye surgery clinic in London increases telephone conversion rate by 17% (Case Study)
A laser eye surgery clinic in London hired us to increase their conversion rates on the phone.
FAQ: How will I know the sales training has been successful?
Everyone has their own definition of success, which may be in terms of measurable results or more abstract criteria. Sales training, by nature, can be evaluated in a fairly simple way and results can be measured easily in order to calculate the business impact and return on investment.