5 evaluation methods to measure staff training results
The 5 evaluation levels to measure staff training results are satisfaction, learning, application, business results, and return on investment... Learn more here
Training results in happy staff and on the job satisfaction [statistics]
Research shows that training results in increased job satisfaction, staff retention, and feeling more valued. Start planning your employee training for 2012...
Want to emulate raving fans customer service in healthcare business? Emulate the best…
Many people want to excel at customer service. But too many people, unfortunately, may have forgotten what it is. Identify and emulate the very best.. Read more
Spire Healthcare employees’ self-confidence soars after telephone sales training (Case Study)
Telephone staff reactions to healthcare telephone sales training include increases in self-confidence, adapting to change, & developing more positive attitudes.
Using Google’s Keyword Trending tools to better target your search marketing
Liveseysolar | Learn from Tiya Makwana about Google keyword trending tools & better target search marketing & gain higher page rankings. Watch tutorials here.
13 word of mouth statistics you must know
Word of mouth is the most trusted form of advertising, and social media will only make it easier in the future.
10 things I hate about advertising
Why traditional advertising as a mainstream method of generating enquiries has got to go. We add 10 more reasons we hate traditional advertising in healthcare..
12 tips for choosing a great domain name for your healthcare business
Selecting a good domain name that will stand the test of time is an important aspect of internet marketing. These are tips to consider when selecting a domain name..
Telephone mystery shopping: Are you allowed to record calls?
Guidance on the regulations surrounding recording calls for use in mystery calling, training and audit purposes. Read the article to learn more...
Telephone Mystery Shopping: Plugging a leak that may be costing you thousands every year
Mystery call your medical business to identify where you're losing consultations in your telephone calls. Then train your staff to fill these gaps...read more..