ESCRS 2014: Cost-effective Ways To Attract New Patients [slideshare id=39230832&doc=escrs2014-cost-effectivemethodsofattractingnewpatients-140918033041-phpapp01] As part of a panel discussion with Mike Malley of the Centre for Refractive Marketing, based of Houston, Texas, the organisers of the Practice Development Days asked me to present on cost-effective ways to [...]
LiveseySolar presents a full-day masterclass at ESCRS 2014 at the Excel London We delivered a full-day Masterclass called "Delivering World-Class Medical Consultations" for Surgeons, Healthcare Professionals and Hospital/Clinic Administrators at the European Society of Cataract and Refractive Surgery. This year's meeting was held in London on [...]
World-Class Practices Article in July/August Eurotimes More details are now available on the ESCRS 2014 Practice Development Programme where I'll be hosting a One-day Masterclass on Delivering World Class Medical Consultations on Saturday, 13th of September. The course is free to delegates registered with the conference, [...]
Customer Service Review - Emirates Airline Having looked forward to my holiday to Dubai all year long, the date had finally come. Checking-in at the airport was a breeze - the Emirates check-in staff were friendly and efficient, even despite the huge number of passengers [...]
Customer Service Review – Boots On a busy Saturday afternoon, I was drawn into Boots to stock up on much-needed toiletries and beauty products. Upon walking into the store, I was presented with a busy and hectic environment, which was to be expected on a [...]
Customer Service Review: American Apparel The ritual of clothes shopping is one any girl can relate to, no matter their disposition – and I’m no exception. There are few things I love more than the opportunity to absolutely bury myself in fabrics and patterns, and [...]
Customer Service Review - HMV Shopping for a lot of people – and me personally – is about independence and getting things done without any outside input. Buying music in particular is something I’m happy to spend ages doing alone, for the sake of the [...]
Customer Service Review - How not to cold call British Gas is one of the largest suppliers of gas and electricity in the UK. Through well placed adverts and competent marketing, they’ve become a household name. For a brand that is so successful, I can't [...]
Customer Service Review - Hollister For those of you who are new to the Hollister brand, let me give you some background. Originally from America, Hollister has managed to make a name for itself on our shores within the last decade. Most of you have [...]
Customer Service Review– Starbucks Click on this link to go to the site where the original image was sourced from. I’m an avid coffee drinker and I know what I like – so the idea of going to a coffee shop that specialises in coffee makes a lot [...]
