Customer Service Review: Natwest This week, I took a trip down memory lane, and recalled a frustrating customer service experience I had with a bank during my University days... My affair with NatWest began when I was accepted to university. I could have stayed with [...]
Selling to different age groups Click on this link to go to the site where the original image was sourced from. In the professional services sector it is common for your client group to include a diverse range of age groups. It is human nature for our communication [...]
Customer Service Review: The Apple Store Click on this link to go to the site where the original image was sourced from. When entering an Apple store, the first thing you’ll undoubtedly notice is the design. Apple prides itself on its technology’s ultra-simplistic style which is carried [...]
Putting Performance At The Heart Of Your Training Programme Measuring performance in training understandably must relate to what goals were set in the first place and the SMART protocol, to make your goals Smart, Measurable, Attainable, Relevant and Timely, invariably holds true. But… The attainment [...]
The Gender Differences in Buying Approaches In our capacity as specialist business trainers for medical professionals, we have prepared material for training purposes on the best approach to adopt when selling to different genders. Whilst anyone working in a sales role will be fully aware [...]
Customer service review about All Saints Click on this link to go to the site where the original image was sourced from. For those of you who haven’t experienced the high-end grunge fashion available in All Saints, I can’t physically express what you are missing. [...]
The 3 failures of leaders that result in unsuccessful sales training outcomes The implementation of sales training is no guarantee for success. Even positive outcomes are quickly forgotten if there is no reinforcement from leaders. Sales training, indeed training of any kind, is a big [...]
Cultural Differences in Body Language and Universal Facial Expressions Cultural differences in interpersonal skills have long been recognised as essential to maintaining effective communication, within both the political and the global business worlds. The late Edward T. Hall, a renowned social anthropologist, believed that more [...]
What traits would an ideal salesperson have? Can you start a conversation with virtually anyone? Are you persistent in the face of obstacles? Do you enjoy the challenge of hearing from a new person and getting them to like you? If these qualities do not [...]
7 Essential Non-verbal Communication Tips to Increase your Team’s Interpersonal Skills We've previously talked about how important body language (non-verbal communication) is when it comes to improving your confidence and mental state as a salesperson. No advice or training in sales techniques is complete without [...]
