About Rod Solar

Rod Solar is the Director of Practice Development Consulting of LiveseySolar, a healthcare marketing and sales training company. Rod has created successful and engaging training systems for over 25 years. His advice routinely generates 6-figure incremental increases in income for his clients by teaching them how to systematically improve customer service while increasing sales at the same time. His training offers an elegant (and fun) step-by-step conversational approach which benefits surgeons, practice managers, hospital staff, and non-medical staff working in private healthcare settings. Rod wrote and delivered the Business Development, Clinical Governance and Medicolegal Issues module for the University of Ulster’s Postgraduate Diploma in Cataract and Refractive Surgery (Theory) - PgDip. He is a regular presenter at the European Society of Cataract and Refractive Surgeon’s Congress Practice Development Programme and has regularly published articles about healthcare marketing in The Ophthalmologist, Optician, European Ophthalmology News, Cataract & Refractive Surgery Today, Eurotimes and Independent Practitioner Today. Rod has been a professional salesperson (B2B and B2C), management consultant, college lecturer, an industry leader, and executive coach. His clients include Optegra, EuroEyes, ZEISS, Moorfields Private, London Vision Clinic, Thiele, and many other high-quality, private Ophthalmology clinics from the UK, Europe, USA, Canada, and the Middle East. Rod has a degree in Psychology and Human Performance from UBC. He lives in London, UK and you can follow him on Twitter: @rodsolar.

Debunking myths in the era of ‘alternative facts’

Myths and misconceptions are everywhere in marketing, and healthcare is no exception. Debunking myths is a complicated business so we've put together a brief anatomy for an effective debunking, so you can follow a step by step process. In this post, we share the best research on how to debunk myths effectively while avoiding common traps and unintended consequences.

By |2018-01-24T17:02:38+00:00January 27th, 2017|Categories: Step 1: Getting more leads|Comments Off on Debunking myths in the era of ‘alternative facts’

Online scheduling tools help book more consultations

As an independent healthcare professional, you might not have grown to the stage where you can employ a full-time appointment scheduler or telephone receptionist. We can (partially) solve these problems for many of our clients with vCita LiveSite, which acts as a virtual online appointment scheduler on your website.

By |2018-01-24T17:02:38+00:00January 11th, 2017|Categories: Step 1: Getting more leads|Comments Off on Online scheduling tools help book more consultations

How to prepare for a video shoot

You've chosen to sit in front of a camera and answer some questions on video. Great choice! Now we'll make sure you get the best product you can by sharing our 7 top video tips on style, locations, wardrobe and preparation.

By |2020-07-31T13:25:37+01:00December 14th, 2016|Categories: Step 1: Getting more leads|Tags: , , , , |Comments Off on How to prepare for a video shoot

SSL Certificate: Why your website might need one now

Starting in January 2017, Google might flag your website as insecure in certain circumstances if you don't have an SSL certificate. Don't get caught unawares and let your website suffer.

By |2018-01-24T17:02:39+00:00December 14th, 2016|Categories: Step 1: Getting more leads|Tags: , , , , , |Comments Off on SSL Certificate: Why your website might need one now

Google v Bing – how should you split your internet marketing efforts?

What a great question. Given Google's domination of the search engine market, it's not one we often discuss. Everyone pretty much understands that ignoring Google is a terrible idea. But how should you consider Bing, Google's closest competitor in your marketing efforts?

By |2018-01-24T17:04:21+00:00December 7th, 2016|Categories: Step 1: Getting more leads|Tags: , , , , , , , |Comments Off on Google v Bing – how should you split your internet marketing efforts?

How to start counting leads in your healthcare clinic

Counting leads (some people call them enquiries) is vital if you want to assess your healthcare marketing. Unfortunately, most clinics and practices we've encountered don't do this. Here's a free lead tracking tool that can help you ensure you track your marketing results...

By |2018-01-24T17:04:21+00:00November 24th, 2016|Categories: Step 1: Getting more leads|Comments Off on How to start counting leads in your healthcare clinic

Getting Online Patient Reviews: David Evans Interview

Rod Solar sat down with Dr David Evans, CEO of Ceatus Media Group to discuss getting online patient reviews. In this interview, Dr Evans reveals the research and case studies that suggest online patient reviews increase sales. He discusses the difference between a testimonial and a third-party online review. He shares advice on how to best get patient reviews and how to avoid getting negative reviews. Lastly, he explains why the time is right for UK and European clinics to start getting online patient reviews.

By |2018-01-24T17:04:22+00:00October 5th, 2016|Categories: Customer Service and Sales Observations, News, Step 1: Getting more leads|Comments Off on Getting Online Patient Reviews: David Evans Interview
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