This is a category to place observational posts about customer service or sales
Nadia “No-sell” and the Confirmation Bias In this series of five posts, we’ll explore the manifestations of cognitive dissonance and how I feel it has resulted in a self-fulfilling prophecy: a vast disparity between what we think sales people do, and what they really do [...]
Customer Service Review - How not to cold call British Gas is one of the largest suppliers of gas and electricity in the UK. Through well placed adverts and competent marketing, they’ve become a household name. For a brand that is so successful, I can't [...]
Customer Service Review - Hollister For those of you who are new to the Hollister brand, let me give you some background. Originally from America, Hollister has managed to make a name for itself on our shores within the last decade. Most of you have [...]
Customer Service Review– Starbucks Click on this link to go to the site where the original image was sourced from. I’m an avid coffee drinker and I know what I like – so the idea of going to a coffee shop that specialises in coffee makes a lot [...]
Customer Service Review: Natwest This week, I took a trip down memory lane, and recalled a frustrating customer service experience I had with a bank during my University days... My affair with NatWest began when I was accepted to university. I could have stayed with [...]
Customer Service Review: The Apple Store Click on this link to go to the site where the original image was sourced from. When entering an Apple store, the first thing you’ll undoubtedly notice is the design. Apple prides itself on its technology’s ultra-simplistic style which is carried [...]
Customer service review about All Saints Click on this link to go to the site where the original image was sourced from. For those of you who haven’t experienced the high-end grunge fashion available in All Saints, I can’t physically express what you are missing. [...]
The 3 failures of leaders that result in unsuccessful sales training outcomes The implementation of sales training is no guarantee for success. Even positive outcomes are quickly forgotten if there is no reinforcement from leaders. Sales training, indeed training of any kind, is a big [...]
Good Communication Improves Employee Morale A recent survey by US staffing agency, Accountemps found that one third of HR managers cited communication issues as the main cause of staff morale issues. Communication was also the most popular solution to the problem of low morale, with [...]
Head Versus Heart: Why Emotion is More Powerful than Logic One of our longest-standing philosophies here at LiveseySolar is that when people are making buying decisions, emotion is more powerful than logic. This is why we take a highly emotion-centred approach when carrying out interpersonal [...]
