This is a category to place observational posts about customer service or sales
4 Reasons Why Continuous Communication Skills Training Is Necessary While it’s clear that one-off training can have impressive results we recommend a long-term approach for the following reasons: Most training courses offer a motivational buzz and some general skills development. We recommend a process-driven approach [...]
I was re-reading The Nordstrom Way: The Inside Story of America's Number One Customer Service Company. I noticed something that really exemplifies something that I've been trying to teach during our health care sales and customer service training courses about what makes the difference between customer service stars and customer service dogs.
Online advertising is set to eclipse print (offline) advertising for the first time ever according to a study just released by eMarketer. Learn what you can do.
CRM system a great foundation for marketing private medical services.The function of ‘PPM’ would be controlling the consultant’s marketing communication with clients
Research shows that training results in increased job satisfaction, staff retention, and feeling more valued. Start planning your employee training for 2012...
Liveseysolar | Learn from Tiya Makwana about Google keyword trending tools & better target search marketing & gain higher page rankings. Watch tutorials here.
Word of mouth is the most trusted form of advertising, and social media will only make it easier in the future.
Using our 3-Act Telephone Sales Evaluation, we mystery called 30 clinics, recorded the calls, and summarised the results against what we teach our clients.
Professional services keywords: Infographic showing top 20 keyword categories in Google Adwords including many professional service keywords...
Looking for a healthcare telephone sales trainer? Read more about how to choose one that is right for you and your practice, clinic or hospital...
