This is a category to place observational posts about customer service or sales
Increasing telephone conversion rates can have an exponential effect on your net earnings of your healthcare business. Find out how by reading this post...
Increasing telephone conversion rates can dramatically affect your gross margins. Contact us to learn how to increase yours by improving your staff's skill .
Optical Express's laser eye surgery healthcare marketing practices slammed by BBC Watchdog - Reactions on Twitter and traditional news media.
The ubiquitous Chinese restaurant menu - bewildering millions of patrons every lunch and dinner, every single day. Simplicity is liberation. With too many options, many people faced with such a complex choice architecture resort to choosing whatever they recognise, whatever their companion is having, or a selection based on a price that seems to represent good value (e.g. I like beef, and £9 isn't bad for a beef chow mein). Not exactly a rational choice strategy...
