All posts relating to customer service training go into this category (not case studies and not sales training)
Tools for overcoming resistance to selling How to put your feelings down on paper For many of us, the choice to sell is not really a choice at all. We must do it. We can either do it badly, or do it well - that’s [...]
“I’m not just a Salesperson!” – Cognitive Dissonance and Selling – Part 1 Click on this link to go to the site where the original image was sourced from. In psychology, cognitive dissonance is the excessive mental stress and discomfort experienced by an individual who holds two [...]
Selling to different age groups Click on this link to go to the site where the original image was sourced from. In the professional services sector it is common for your client group to include a diverse range of age groups. It is human nature for our communication [...]
Putting Performance At The Heart Of Your Training Programme Measuring performance in training understandably must relate to what goals were set in the first place and the SMART protocol, to make your goals Smart, Measurable, Attainable, Relevant and Timely, invariably holds true. But… The attainment [...]
The Gender Differences in Buying Approaches In our capacity as specialist business trainers for medical professionals, we have prepared material for training purposes on the best approach to adopt when selling to different genders. Whilst anyone working in a sales role will be fully aware [...]
What traits would an ideal salesperson have? Can you start a conversation with virtually anyone? Are you persistent in the face of obstacles? Do you enjoy the challenge of hearing from a new person and getting them to like you? If these qualities do not [...]
7 Essential Non-verbal Communication Tips to Increase your Team’s Interpersonal Skills We've previously talked about how important body language (non-verbal communication) is when it comes to improving your confidence and mental state as a salesperson. No advice or training in sales techniques is complete without [...]
Incredible Body Language Research on How Non-verbal Communication can Increase Sales Most sales people are aware of the fact that their body language can affect how other people think and feel about them. We all know that smiling and nodding are important in communication skills [...]
The Power of Empathy This very short video from RSA does an great job of introducing the concept of empathy and how it is distinct from sympathy. In a very light and efficient manner, Brene Brown explains the 4 qualities of empathy, which are: 1. [...]
Interpersonal skills are non-negotiable for anyone in a client- or patient- facing role Every year and certainly more frequently during the past recession, we see more and more businesses closing down. There are many elements that make or break a business but sales techniques are [...]
