All posts relating to customer service training go into this category (not case studies and not sales training)
Poor Communication Reduces Staff Productivity We've previously discussed how vital communication is within an organisation and how poor communication on the part of managers and other senior staff can be the major cause of low staff morale. There are other negative effects of poor communication [...]
People like surprises, but NOT about money! When people visit vendors in consultations, they’re not always aware that the purpose of a free consultation is to reach a commitment objective. A free consultation is usually free because there is an intention to lead the prospect [...]
Consistency is one of the most compelling principles of influence "There is no expedient to which a man will resort to avoid the real labour of thinking. - Joshua Reynolds" Building Commitment We have a concept we use in training called “The Ladder of Agreement”. The Ladder [...]
Do You Call Your Clients Customers, Guests or Patients? Words are more than just representation of how we think. They also shape how we think. I was delivering training last week and one of the managers noticed that I used the word “guest” when describing [...]
Mystery Calling as a Means to Evaluate Interpersonal Skills Training We conduct about 500 mystery calls a month across professional services markets in the UK (and abroad) to evaluate both individual company and industry aggregate call handling ability. We specifically track how well companies are [...]
The Pros and Cons of Product or Service Knowledge Most people would agree that product/service knowledge is a good thing. Discussing a product or service with someone with limited knowledge of it can be a frustrating and unproductive experience. However, we’ve all experienced the situation [...]
Savvy customers won't tolerate poor UK customer service Poor customer service is ubiquitous in the UK. Each year the UK loses 12 Billion from poor customer service and 50% of customers take their custom elsewhere as a result of inadequate customer service. Hopefully, if your [...]
Our sales training curriculum covers a full range of techniques and processes that can be used in any sales interaction to maximise conversions and build a relationship with the prospect.
We have worked with medical practices of all sizes and the answer to this question is mainly dependent on how important sales are to your business. Sales training can benefit the performance of every person within your business, whether you have one person or 100 people answering calls and visiting with prospective customers. Increased personal and team performance will always have a positive impact on your business.
FAQ: How Good Are You at Sales Training? When trying to decide on the best sales training company for your needs, you will naturally want to compare results. Unfortunately, there is no general database or league table for sales training results. One of the reasons [...]
