All posts relating to customer service training go into this category (not case studies and not sales training)
One aspect of the ideal healthcare consultation process is called: managing your self-talk. When facing strangers in a selling situation when meeting new people in healthcare consultations.
Acting skills may at first appear to be unrelated to customer service. However, I believe that there is a significant overlap between the discipline of sales and the skills required of professional actors.
Time to raise your standards. When you provide your salespeople with potential new patients in the form of enquiries, you need them closed. Here's how...
The 5 evaluation levels to measure staff training results are satisfaction, learning, application, business results, and return on investment... Learn more here
Many people want to excel at customer service. But too many people, unfortunately, may have forgotten what it is. Identify and emulate the very best.. Read more
Increase conversion rates by following-up with your prospects. In this article, we help you determine how often to follow-up.
One of the best ways to increase telephone conversion rates is to follow-up with your prospects. In this article, we help you determine how long to call...
One of the best ways to increase telephone conversion rates is to follow-up with your prospects. In this article, we help you target your list...
