FAQ: What can I do with the information collected during the sales process? As discussed in the previous post, your staff will have been briefed during telephone sales training and personal sales training to collect a large amount of information on each client's needs and [...]

FAQ: How do telephone sales training and personal sales training work together? Both telephone sales training and personal sales training involve the understanding and application of similar concepts. Although the selling techniques are slightly different in each situation, the basic principles are the same. The [...]

Our selling model for both telephone sales training and personal sales training is based on the 3 Act process in which there is a greeting, an opening, and a closing component to every sales transaction.

This is a very legitimate question because it’s so common to see people take in information and then promptly fail to make it into a habit. It’s normal for team members to feel fired up and enthusiastic directly after training and wanting to apply what they have learned. However if these new techniques don’t become a habit, it is very easy to fall back into the old way of doing things.

Training will give your team the tools they need to be more successful at selling but they often require continued guidance and supervision after training to use these tools properly.

Strangely, this is actually a question we get asked from business managers that hear about our past success with other clients and consider the effects that such success may have on their own business. Fear of success is a very real concern for many managers.

FAQ: Can sales training change my team's motivations levels and get them to want to sell?In his book, Drive: The Surprising Truth About What Motivates Us, author Daniel Pink discusses how most people are not motivated to work by money, but rather by the positive [...]

Your success as a result of sales training and return on investment is dependent on several factors. Some organisations will experience a huge difference in results after the sales training, while others will achieve a more modest return on investment.

It’s certainly possible to administer training in stages, training smaller groups of employees at different times rather than training the whole team on one day. Many companies choose to follow this route to avoid downtime.

Everyone has a different learning style and what works well for one person may not work so well for the next.