All posts related to handling patients on the telephone
Rewarding yourself for acting - often and repeatedly Limiting thoughts, beliefs and feelings can be paralysing. I know, I’ve experienced many, and have seen my productivity and outcomes temporarily plummet as a result. As I wrote before, while we can acknowledge that fears and negativity [...]
The confirmation bias and resistance to selling In this series of five posts, we explored the manifestations of cognitive dissonance and how I feel it results in a self-fulfilling prophecy: a vast disparity between what we think sales people do, and what they really do [...]
Are Sales Bonuses Really as Motivating as You Might Think? A client that is planning to expand their call handling team asked me about the right balance of remuneration for new starters. How much of a sales person’s package should be base, and how much [...]
Guidance on the regulations surrounding recording calls for use in mystery calling, training and audit purposes. Read the article to learn more...
Mystery call your medical business to identify where you're losing consultations in your telephone calls. Then train your staff to fill these gaps...read more..
Healthcare telephone sales: How top sales performers sell a story to convert callers into appointments... click through to learn more...
Most healthcare businesses simply do not commit enough time, attention or money to the last mile of healthcare marketing: converting enquiries into appointments
ROI and other financial impacts of training your healthcare telephone sales people. Call us to help you work out your potential return on investment today.
One of the simplest things you can do that makes a big difference in your customer service is to answer the phone correctly.
Training in healthcare telephone sales. Convert more enquiries into patients. Discover everything you need to know to grow your practice...
