I give it a 10 I give it a 10 because I found the course enlightening and I felt it would be beneficial to anyone who wants to learn how to improve thier own skills regarding customer service and also embark on a journey of [...]

Made us feel excited This course made us feel excited about getting back to work and converting patients. I will be putting it to the test.

Made me think I learnt and was reminded of how to behave to patients both commercially and in the NHS. It will change my practice and behaviour. It made me think. Not often that one attends a course and feels that.

Good sense of the general mood Rod was the instructor. He had a very good sense of the general mood of the audience and was very engaging. Overall, the two day event was excellent and covered areas pertinent to our customer excellence objectives.

Very interesting and exciting training with tremendous effect Very interesting and exciting trainig with tremendous effect. The selling world and customers are so easy to unserstand - if you know how.

I learned something new and something old but in a new way 9 to 10 I think it was very interesting for our Clinic and me. I learned something new and something old but in a better way Now I have learned to speak with [...]

Very motivating I found Rod very motivating and humourous.  He kept the momentum of the meeting going and listened to everyone equally.

Enthusiatic and engaging I thought Rod was really good, very enthusiatic and engaging.  I enjoyed his presentation style and he kept me interested throughout, even at 5pm on a Saturday afternoon (that's impressive).  I would definately look forward attending his courses in the furture and [...]