The Handling Patients at the Appointment Course
Increase your first consultation conversion rates
Ideal candidate
Your clinical team could do a better job of converting first appointments to surgical cases. You know how to run a clinic or treat patients, but you’ve not been sufficiently trained to sell.
Challenges
Not enough patients that come to see you convert to surgery. Service is inconsistent and transactional. Most of your staff – while they technically know what they’re doing – don’t come from a customer service background. What you’d really like is for your customer service and sales effectiveness to be as good as the main service you provide.
Solution
Clinics and hospitals have dramatically increased their consultation conversion rates after taking our course, Handling Patients at the Appointment. Now one of our healthcare marketing online courses, this course has historically increased our clients’ conversion rates at face-to-face appointments by an average of 52%.
Watch this video about The Handling Patients at the Appointment Course
Laura Livesey, Managing Director and Rod Solar, Client Services Director of LiveseySolar discuss how healthcare marketing online courses can benefit your clinic.
The key benefits of the Handling Patients at the Appointment Course
The Handling Patients at the Appointment Course offers four important benefits:
Options for healthcare marketing online courses
We can deliver The Handling Patients at the Appointment Course in three ways:
Online
- 24/7 online access
- Peer support
Flexi
- 24/7 online access
- Peer support
- Weekly webinars
Enriched (most popular)
- 24/7 online access
- Peer support
- Weekly webinars
- Live training
- Follow-up training
- Performance assessment
* Monthly and quarterly payment plans available
Healthcare Marketing Training features
The 5 Steps to Grow your Healthcare Business Course includes:
Content
Understanding the value of consultation conversion rates
Greeting and Warming-up patients
Communicating intent
Discovering needs and buying motives
Handing over patients to colleagues
Conducting examinations
Presenting options
Asking for money
Handling objections
Structure
8 hours of video instruction
22 unique lessons & quizzes
3 week completion target
24/7 access
16 hours of live training (Enriched only)
8 hours of follow-up training (Enriched only)
8 hours of performance assessment (Enriched only)
Learning aids
Downloadable workbook
Peer forum
Achievement system
Email notifications to keep you on task
Official certification
Weekly Q/A webinar (Flexi & Enriched)
Monthly executive call (Enriched only)
Licenses
Extendable license (add more people as you grow)
Group license discounts
Monthly rates available
“For me, there wasn’t a choice. It was clearly Liveseysolar.”
Watch Robert Morris, Medical Director of Optegra Eye Hospitals, on why he chose LiveseySolar for Healthcare Marketing.
