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Healthcare consultations skills: Using intent statements keeps them fresh, personalised and motivating

In our healthcare consultation skills and teamwork course, we ensure that all of the participants write and learn their own intent statements. In our coaching, we help them adapt their intent statements until they fit like a glove and can be delivered with maximum confidence and enthusiasm. This is often the only step in the process that we insist is scripted, learned, rehearsed and repeated verbatim.

By |2016-10-28T10:27:53+01:00April 23rd, 2012|Categories: Step 3: Closing first appointments|Tags: , , |3 Comments
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Healthcare consultation skills: The 3 biggest mistakes salespeople make

It is essential to listen to our prospective patients in order to tailor-make our healthcare consultations to hold the attention of our clients to suit their needs. Nothing is more important. After the greeting, the warm-up and the intent statement, we're ready to start asking our prospects questions, and ready to start listening to the answers. Skip this step at your peril, for there are major problems that can arise should you not listen to your prospects.

By |2016-10-28T10:27:53+01:00April 16th, 2012|Categories: Step 3: Closing first appointments|Tags: , |3 Comments
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Healthcare consultation skills: Elements of the intent statement (part 1)

Intent statements are invaluable devices we can use to communicate expectations to any prospect on any sales call or consultation. In this post, we share the first 3 of 5 elements of the an intent statement...

By |2016-10-28T10:27:56+01:00April 3rd, 2012|Categories: Step 3: Closing first appointments|Tags: , , |1 Comment
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Healthcare consultation skills: Communicating your intent

At the beginning of a healthcare consultation (after the warm-up, of course), it helps to informs our patients of the itinerary and expectations of the day. The tool we use at this stage is the "intent statement". It's a great way of reducing the patient's fears and tensions so that they will open up to us later in the healthcare consultation process, and supply us with the information we need to offer a solution that will address their needs.

By |2016-10-28T10:27:56+01:00March 22nd, 2012|Categories: Step 3: Closing first appointments|Tags: , |Comments Off on Healthcare consultation skills: Communicating your intent
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Healthcare consultation skills: The critical first 5 minutes

The first 5 minutes of the ideal healthcare consultation represent our only chance to make a first impression. Reduce the prospect’s tension so they will open up to us. When meeting with new patients for the first time, here are 4 do's and 4 don't's to put your patients at ease...

By |2016-10-28T10:27:57+01:00March 19th, 2012|Categories: Step 3: Closing first appointments|Tags: , , , |Comments Off on Healthcare consultation skills: The critical first 5 minutes
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Healthcare consultation skills: Good greetings reduce selling resistance

Are they excited, bubbling with anticipation, positive and open-minded? Wherever they come from, they probably have a little apprehension. Could they be anxious, concerned, guilty, or even hostile? Maybe they’re afraid – of the situation, commitment, salespeople, the unknown. In this state, are they ready to make a buying decision?

By |2016-10-28T10:27:57+01:00March 13th, 2012|Categories: Step 3: Closing first appointments|Tags: , , , , |4 Comments
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Optegra Eye Care chooses LiveseySolar to help improve telephone and interpersonal communication skills

We're delighted to announce an agreement between Optegra Eye Care and LiveseySolar to deliver telephone and interpersonal skills training for staff & partners

By |2016-10-28T10:27:58+01:00October 5th, 2011|Categories: News|Tags: , , , , , |Comments Off on Optegra Eye Care chooses LiveseySolar to help improve telephone and interpersonal communication skills
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Increasing telephone conversion rates can dramatically affect your gross margin

Increasing telephone conversion rates can dramatically affect your gross margins. Contact us to learn how to increase yours by improving your staff's skill .

By |2016-10-28T10:28:00+01:00May 23rd, 2011|Categories: Customer Service and Sales Observations|Tags: , , , , |7 Comments
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