Consultation skills training: Evoking trust by showing you are listening

I often get the opportunity to meet with my training clients after training, and I often ask what challenges they had experienced in implementing the sales process I had taught their staff in the Consultations Skills and Teamwork Training course. A few years ago, I started to see a pattern that troubled me: Manager after manager was telling me that the most challenging part of the consultation was the information confirmation. Strangely, I've witnessed countless health care sales people drop the information confirmation as easily as they might brush dust off their suit jacket lapels. As I heard this, I began to think about how much better their results could have been, if they had only mandatorily enforced the inclusion of this critical component of the sales process.

Healthcare consultation skills: The information confirmation

The information confirmation statement represents the pivotal point in the sales presentation. It is that transitional step between listening and selling. It marks the shift between being attentive to our prospect’s feelings and confirming them. It gains us the right of passage from uncovering a problem to earning the right to solve it. In short, if a confirmation statement is done correctly, the sale is almost made before we even begin selling. It’s just that simple.

Healthcare consultation skills: Uncovering your prospects objections before it is too late

The time to uncover objections is not after we make a proposal and ask for the sale. At this point, the prospect must justify their objection with evidence (which are often holes in your proposal), and you spend the remainder of your selling time justifying your price. Instead, I suggest you uncover objections early in the consultation, before it's too late.

Healthcare consultation skills: The 4 whys required to make a sale

What are the four conditions that always must be satisfied to make a sale? Some people call these conditions the 4 whys. Low investment or straight re-buy products and services (like a bottle of water on a hot day or going for an annual dental exam) require only a perfunctory approach to answering these conditions. High-investment products and services (such as elective health care) may require a considerably more thorough approach to answering the four whys. This an illuminating part of our consultation skills and teamwork training course so pay close attention to what is revealed here, because it can really help you understand what your patients are thinking during a medical consultation.

Healthcare consultation skills: The Top 10 Sales Questions

To elicit strong dominant buying motives, or emotional responses from our consultation prospects, we need ask powerful questions. in this post, we share the questions that consistently generate the information we need from prospects, after over the past ten years of experimentation.

Healthcare consultation skills: The Importance of Dominant Buying Motives

Finding out the emotional or Dominant Buying Motives of our prospects is sometimes not enough to make a sale. We must not only discover why our prospects would purchase, but what would prevent them from becoming a patient as well.

Healthcare consultation: Why people buy – How to ask questions that reveal the answer

Healthcare Consultation: How to ask questions that reveal why people buy Why do people buy elective healthcare services? They are buying it because they hope to gain something, or to avoid continued pain. Most people are in strong agreement that the reasons we listed are very powerful emotional [...]

Healthcare consultation skills: It’s all in the emotions – focusing on dominant buying motives

What do people want? Understanding the answer to this question can unlock the potential of your selling efforts. As soon as you can distinguish from wants and basic needs, as soon as you understand how to talk directly to your consumer's heart, you can begin to establish your role in their life.

Healthcare consultation: asking questions in healthcare consultations

We're just getting started into our discussion of the discovery - the part of the consultation where you ask your prospect the right questions to elicit their motives, concerns, criteria and timing. So far, we've covered why listening is so important, the 4 goals of the discovery, and what must be present so that sale can happen. If you missed these posts, I'd recommend reading the earlier posts to understand why we need to employ the subject of today's post: Asking deeper and deeper questions.

By |2016-10-28T10:27:53+01:00May 2nd, 2012|Categories: Step 3: Closing first appointments|Tags: , |Comments Off on Healthcare consultation: asking questions in healthcare consultations

Healthcare consultation skills: The must-have for a sale to happen

Consultation Skills: The must-have for a sale to happen What must be present for someone to make a purchase decision? No one will buy anything unless there is a problem if they don’t. “If you can find a path with no obstacles, it probably doesn’t [...]

By |2016-10-28T10:27:53+01:00April 30th, 2012|Categories: Step 3: Closing first appointments|Tags: |1 Comment
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