Healthcare consultation skills: The 4 goals of a good discovery

The discovery, is the part of the consultation where we ask questions about the prospects experiences that led them to identifying there is a problem to solve. We ask them about their past experiences, aiming to reveal their pain. We ask them about their future aims, in order to reveal their hopes for gain. We do this to identify their dominant buying motive, so that we can earn the right to recommend a solution that will solve their problem.

Healthcare consultations skills: Using intent statements keeps them fresh, personalised and motivating

In our healthcare consultation skills and teamwork course, we ensure that all of the participants write and learn their own intent statements. In our coaching, we help them adapt their intent statements until they fit like a glove and can be delivered with maximum confidence and enthusiasm. This is often the only step in the process that we insist is scripted, learned, rehearsed and repeated verbatim.

Healthcare consultation skills: Elements of the intent statement (part 2)

In case you've joined us in our discussion midstream, we're talking about intent statements, and the elements that make a good one. In this post, we explore two communication techniques that serve to get prospects to open up with us, so we can better identify needs. Read more...

By |2016-10-28T10:27:56+01:00April 4th, 2012|Categories: Step 3: Closing first appointments|Tags: |1 Comment

Healthcare consultation skills: Elements of the intent statement (part 1)

Intent statements are invaluable devices we can use to communicate expectations to any prospect on any sales call or consultation. In this post, we share the first 3 of 5 elements of the an intent statement...

Healthcare consultation skills: Communicating your intent

At the beginning of a healthcare consultation (after the warm-up, of course), it helps to informs our patients of the itinerary and expectations of the day. The tool we use at this stage is the "intent statement". It's a great way of reducing the patient's fears and tensions so that they will open up to us later in the healthcare consultation process, and supply us with the information we need to offer a solution that will address their needs.

By |2016-10-28T10:27:56+01:00March 22nd, 2012|Categories: Step 3: Closing first appointments|Tags: , |Comments Off on Healthcare consultation skills: Communicating your intent

Healthcare consultation skills: The critical first 5 minutes

The first 5 minutes of the ideal healthcare consultation represent our only chance to make a first impression. Reduce the prospect’s tension so they will open up to us. When meeting with new patients for the first time, here are 4 do's and 4 don't's to put your patients at ease...

By |2016-10-28T10:27:57+01:00March 19th, 2012|Categories: Step 3: Closing first appointments|Tags: , , , |Comments Off on Healthcare consultation skills: The critical first 5 minutes

Healthcare consultation skills: Good greetings reduce selling resistance

Are they excited, bubbling with anticipation, positive and open-minded? Wherever they come from, they probably have a little apprehension. Could they be anxious, concerned, guilty, or even hostile? Maybe they’re afraid – of the situation, commitment, salespeople, the unknown. In this state, are they ready to make a buying decision?

Healthcare consultation skills: 13 tips to help your staff make great first impressions

Today's post is one you can forward to your staff or print out and post in your lunch room. We spend about 15 minutes of our consultation skills and teamwork training on this topic alone, so it's well worth a read And if that weren't enough... have a look at this puppy...

Optegra Eye Care chooses LiveseySolar to help improve telephone and interpersonal communication skills

We're delighted to announce an agreement between Optegra Eye Care and LiveseySolar to deliver telephone and interpersonal skills training for staff & partners

By |2016-10-28T10:27:58+01:00October 5th, 2011|Categories: News|Tags: , , , , , |Comments Off on Optegra Eye Care chooses LiveseySolar to help improve telephone and interpersonal communication skills
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