“Stories made the day go quickly”
Delivering Customer Service Excellence course review - The "WOW factor" - "Stories made the day go quickly"
“I should hope so”
Delivering Customer Service Excellence course review - Thinking about what we can do to improve our service - "I should hope so"
“Being ‘EXTREME’”
Delivering Customer Service Excellence course review - Extreme customer care - “Being ‘EXTREME’”
“The ‘WOW’ Factor”
Delivering Customer Service Excellence course review - The different personality traits of 'customers' and exceeding customer's expectations - "The ‘WOW’ Factor"
“Remembering good customer service experiences”
Delivering Customer Service Excellence course review - "Remembering good customer service experiences"
“The art of giving great service”
Delivering Customer Service Excellence course review - "Getting Inside Your Patients' Heads" - "The art of giving great service"
“Different personality phases”
Delivering Customer Service Excellence course review - "Different personality phases"
“New ways to add value to my role”
Delivering Customer Service Excellence course review - How to add value to your role by understanding different types of personalities and how to react to them in a positive way - "New ways to add value to my role"
“Worth giving up half your weekend”
Delivering Customer Service Excellence course review - "Worth giving up half your weekend"
“My own well-being affects how I am able to perform”
Delivering Customer Service Excellence course review - The WASP chain - “My own well-being affects how I am able to perform"