All posts related to handling patients on the telephone
Whether you want to book more first appointments from a patient event in a physical space (an open evening) or online (a webinar), you’ll find this proven advice will improve your results.
The definitive guide to building a waitlist with video appointments In this post, we explain why, as a cataract and refractive surgeon, you should be pressingly adding video appointments to your service offering to protect your patient pipeline during the Coronavirus crisis shutdowns, [...]
How to do online consultations – a doctor's guide to delivering a valuable and accessible online service that converts in just 15 to 20-minutes.
Doctors can eliminate fuss, failures and friction with easy online booking software and more conversions – Your short guide to a more flexible and functional private practice.
Coming Soon: Online Learning Academy to Help Clinics & Hospitals Grow Laura Livesey talks from the floor of ESCRS 2016 in Copenhagen about how we got inspired to create learn.liveseysolar.com - a new Online Learning Academy to help clinics & hospitals grow.
We can text, email, Tweet, and Facebook. We can GChat or Skype, and "say congrats" to our network on LinkedIn. And we can do it all conveniently through our handheld mobile devices. As we welcome the new year into our lives, it's hard not to notice that we live in a hyperconnected world where communication can be constant, yet many of us are more isolated and anonymous than ever.
The future of training: Get ready to enter the holodeck In my last post I shared how we are using available technology in our training today to cross barriers of distance, time and language. What if we could cross even bigger barriers? What if it [...]
Calming yourself in stressful situations like objections You have a better chance of successfully overcoming objections if you stay calm and relaxed when encountering them. The steps involved in overcoming objections are not difficult to remember or execute, but any system or protocol will escape [...]
Recognising anxiety when facing stressful situations like objections Your heart rate increases. Your breathing gets faster. You feel and see your skin flush, as a result of a 300-400% increased blood flow priming the muscles, lungs, and brain to respond to additional demands. You feel [...]
Learning for life - how psychology is fundamental in a customer service phone call As an intern with LiveseySolar I was really appreciative to have the chance to accompany Rod Solar to a training last week. As it is a major issue in my studies [...]
